My work career helps customers optimize their web sites and I have written articles on how organizations can use optimal metrics to focus their technology on the key things that customers care about. Customer Experience management is the industry term and it’s about empowering the employees to better serve their customers.
There are a number of more thoughts about Heatmaps and Clickmap technology. I was reading Avinash's latest blog post and stumbled across the new Google Analytics "In Page Analytics". Wow,…
More and more of my customers have the request for heatmaps and usability metrics. While my snide comments of "eye candy" were my own personal thoughts originally, I decided to…
In my role as a customer experience consultant (with Tealeaf), I get to research many types of web sites built by a variety of organizations. Focusing on usability issues, I get to analyze web site implementations where the use of AJAX is a big factor today. Alas, too many sites have gone wild and crazy and deliver too much AJAX.
Back in the old Web 1.0 world of ten years ago, developers broke business processes into nice, consumable chunks called pages. It was easy to break down a business form into nice logical pieces that were easy to implement and easy for customers to understand. For example:
There are a number of performance challenges that many websites find themselves, but nothing worse than the Misconfiguration. Last week, a customer noted that "my site seems very slow." So…