My work career helps customers optimize their web sites and I have written articles on how organizations can use optimal metrics to focus their technology on the key things that customers care about. Customer Experience management is the industry term and it’s about empowering the employees to better serve their customers.

Optimal Metrics Intro

For my career in helping customers optimize their web sites, I have written a number of articles on how organizations can use optimal metrics to focus their technology on the…

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Usability Metrics Redux

There are a number of more thoughts about Heatmaps and Clickmap technology.  I was reading Avinash's latest blog post and stumbled across the new Google Analytics "In Page Analytics".  Wow,…

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Gomez

After the Dot Com boom and bust took out my company Genuity, I was on the search again for a new job. My friend Scott worked in Sales at Gomez and introduced me to the manager there. It look a few months (okay half a year) to get the job running the Benchmark practice.  This was a position we both constructed and were excited to bring to the customers. I was part product manager, part consultant, and part company spokesman. Customers bought the benchmark product to size up their Internet Performance against their peers.

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Tealeaf

Tealeaf  is a small company based out of San Francisco and I had heard about them a number of times over my career.  In the meantime, we were bought by…

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